All website content including copy, images and services copy is copyright © 2012-2020 Zen Skincare and Waxing Studio, Inc., All Rights Reserved. Current service and product prices and specials are subject to change. You may not modify, transmit, distribute, reuse, re-post, or use the content of the Website, including but not limited to, the text, images, audio, and video for public or commercial purposes without the prior written consent of Zen Skincare and Waxing Studio, Inc.
Payments by Credit Card:
We accept all major debit and credit cards through Stripe with our online shopping cart. We provide secure checkout with a SSL Certificate and Stripe is PCI DSS compliant (Payment Card Industry Data Security Standards).
Shipping Policy and Timeframes:
We ship products using the United States Postal Service Priority Mail class which usually takes less than 5 business days to arrive from the day the order is shipped. Generally orders ship within two days after they are placed if on a business day (Monday through Friday). If an order has extensive weight we may ship using UPS or FedEx which usually takes 3-5 business days.
Please read Zen Skincare and Waxing Studio’s Return Policy below:
• Please contact us by email in regards to your return to obtain a RMA# (Return Merchandise Authorization Number).
• If your product is defective or damaged please explain the issue and we will contact you to resolve the issue and provide a return shipping label.
• Eligible products may be returned within 15 days of delivery to customer.
• Products must be returned unopened and in re-sellable condition in order to receive an exchange, store credit, or refund.
• Shipping on products for exchange or credit is at consumer cost.
• Zen Skincare & Waxing Studio will not issue an exchange, store credit, or refund until product is received and reviewed.
• All sales on clearance items are Final and not eligible for return.
• All return correspondence is conducted via email.
• Please allow up to five business days to process your return once we have received your returned items.
Status of Order:
When your order is shipped, you will receive an email with a USPS or UPS tracking number. If you did not receive an email, please check your spam folder, or log into your account on Zen Skincare and Waxing Studio and verify your email address is correct. We will resend the tracking number if requested.
If you need to cancel an order placed through Zen Skincare and Waxing Studio please contact us within one hour to confirm cancellation.
If you happen to receive a product that is defective or is leaking please contact us by email and we will provide a return shipping label for the damaged product’s return. We will send you a replacement for the damaged product once we received and reviewed the returned damaged/leaking product.
Products Available for Pickup?
*(Product Pickup is Not currently available due to COVID-19) Yes, if you live in the Asheville or surrounding area we will contact you by phone to inform you that your order is ready for pickup. Zen Skincare and Waxing Studio offers a Free Skin Consultation with one of our esthetician’s that can take a close look at your skin and help determine the most appropriate products for your skin type and skin concerns.
Personally Identifiable Information:
Zen Skincare and Waxing Studio, Inc. makes a concerted effort to minimize the use of your personally identifiable information for our own purposes. On occasion and based on your account preferences, we do email promotional emails to your email address. Customers are sometimes targeted for promotions because of their purchase history.
Non-Personally Identifiable Information:
Additionally, we collect technical information about your visit including IP address and browser type, but we do not store that information with personally identifiable information. Other types of information stored but not related to personally identifiable information include search words, navigation click paths, and other similar information.
Zen Skincare and Waxing Studio, Inc. does not sell, rent, or share your information with anyone else for any reason. This policy covers any affiliated companies, 3rd parties, and vendors – we do not share your information.
Zen Skincare and Waxing Studio, Inc
25 Reed St, Suite 106
Asheville, NC 28803
You may view our current Special Offers by clicking here!
We look forward to meeting you, pampering you and helping you achieve skin care results!
We offer full body waxing including the best Brazilian wax in Asheville! Our goal is to provide superior service using exceptional hard wax and soft wax products to provide the best results for your skin! Click here to view our Waxing Services Page
FREE Skin Consultation!
This 15-minute skincare consultation will assist your esthetician in making recommendations for appropriate skincare services that will be enable us to best address your skincare concerns and meet your personal skincare needs. Click here to view our Free Skin Consultation Page
Microdermabrasion is a customizable mechanical exfoliation technique that can prove effective in treating fine lines and wrinkles, acne scars, hyperpigmented, sun damaged areas of the skin, as well as eliminating clogged pores such as white heads and blackheads. This treatment works to reveal a smoother, healthy, and more youthful appearance. Organic crystals are used in the second phase of this facial treatment to further increase its effectiveness of smoothing fines lines and wrinkles. Hydrating masks and serums are gently massaged into the skin for deeper product penetration and optimal results. Click here to view our Microdermabrasion Services Page
What our guests are saying about our services:
Wow this place is amazing! Clean and professional without being sterile. Very at home and at ease feeling. I will keep coming back to them.
Brittany is amazing. I felt so comfortable and relaxed the entire time I was there, plus the waxing was so quick and painless. I loved the results and will be returning.
This was my first time going to Zen and also my first time being waxed. Kristen was fantastic. She made me feel very comfortable. She was great and the receptionist was also very personable. Great experience!
You can purchase Gift Certificates for services online or in person at our studio. Gift Certificates make an excellent gift for your loved one to enjoy our services!